Visitor
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1 Message
Refund Dishonestly
On April 10th I paid for services from April 21 -May 20. However, I called to disconnect the service and it was supposed to be disconnected on 4/24, and I received an email confirmation that it was disconnected. I still have that email as proof. So I was supposed to get refunded for the days I did not use which should be $97.20. I have called over 6 times and every time I am told I will receive the refund but I never do. What is the reason Xfinity has such dishonest business practices?
[Edited: "Personal Information"]
EG
Expert
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110.8K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityShawn
Official Employee
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1.6K Messages
1 day ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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