Visitor
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2 Messages
Refund credit balance on closed account / billed during non-service
I’m being billed for internet service that was not deliverable because the drop/construction was not completed. Account is now self-disconnect. Comcast issued credits, but since I’m closing the account I need a credit balance refund (refund check/ACH) and the account closed at $0 with no collections. I also need removal of a $100 Technician Recovery fee that appeared on a bill. Please advise and I can DM details if requested.
XfinityMarshante
Official Employee
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866 Messages
28 days ago
Hello @user_ntsnfx, thank you for taking the time to leave a post. Sorry to hear about the billing issue caused by the drop/construction not being completed. That’s definitely not the experience we want for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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