Hello, @user_khqvvb has it been six months since that card was issued? Prepaid cards expire six months from the month they are issued. Unused funds will be lost after this date. There will be an expiration date printed or displayed on the front of your card.
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_j0ij46, thank you for taking the time to leave a comment. We can definitely check and see if we can get a replacement card for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasC
Official Employee
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2.8K Messages
3 months ago
Hello, @user_khqvvb has it been six months since that card was issued? Prepaid cards expire six months from the month they are issued. Unused funds will be lost after this date. There will be an expiration date printed or displayed on the front of your card.
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user_khqvvb
Visitor
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2 Messages
3 months ago
I would like a new as I had lost the card and just recently found it
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user_j0ij46
Visitor
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1 Message
9 hours ago
I would like a replacement card for an expired card. It was lost but has been found...but expired. Can you tell me how to get a replacement card?
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