Refund and unauthorized removal of funds from account

I would like to start off by leaving a complaint about customer service, who , after I called on July 1, claimed that I was being rerouted to "comcast refund department" which turn out to be a phony phone service that left me no way of speaking to any one and eventually hung up on me. There was no refund service, just a clever way of frustrating a client while dumping them off of the customer service line.

I was a client of Xfinity mobile, I had two lines until,  I received an interesting email claiming that my rates were to be increased due to tariffs. On June 3rd, I closed my account after porting one phone number to another phone carrier. The other phone number was ported the next day. I also stopped my internet service. Xfinity only refunded part of my payment.

The following day, the second phone line was suspended after Xfinity decided not to port the number over .Regardless, I called Xfinity and verified that my account was closed. The agent claimed the account was closed. Not only was I not refunded, on July 1st, Xfinity went back into my account and removed around 55.00 dollars for a service I had not received. Keeping the account open by refusing to port a number was a clever way of justifying taking money, unauthorized,  out an account.

I am entitled to a refund for the month of June and the unauthorized money removed from my account on July 1. I am also entitled to the remainder of the refund for internet services I cancelled on June 2.