1 Message
Refund and cancellation of errant Starz subscription
I was reviewing my billing history and discovered that I’ve been charged for Starz since 2021 without my consent. I have never signed up for Starz. I would like to cancel this sub and get a refund. $10 a month for the 36 months that this has been randomly charged to me amounts to $360 overcharged!!! Crazy. And for future how are customer protected from random services being charged to their accounts in the future?
CCDanielB
Official Employee
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252 Messages
1 year ago
@user_ne2tzf Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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