Reducing my bill

I have reached out via phone and twice on chat. The employees are reading from an script and not

authorized or that’s what they say to do anything. I have been told my bill would be reduced “new promotion” stayed on the line signed items through text to be told on my next call oh that didn’t go through. I have been told oh do this and with 10 to 15 days you will get a promotion via email and nothing has come. I am paying over $200 for 2 cameras and internet. The only thing they want to offer me is bringing my cell phone over which I am not doing. New customers get my same internet plan for $50.00 a month for years. But a long time customer gets offered nothing. An agent has literally told me to budget better. The last agent in chat literally stopped responding to me when he couldn’t force me into a phone plan. I’m done with the poor customer service.