mrlee408's profile

Regular Visitor

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4 Messages

Thu, Oct 1, 2020 11:00 AM

Reduce service or reduce bill

Hello, long time customer here. My bill has increased significantly over the last year. Can someone please help me lower my rate back to a manageable and sensible amount? Is there a retention department that I can contact directly? 

Responses

ComcastJoeTru

Official Employee

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6.7K Messages

7 m ago

Hello mrlee408. Thank you for visiting and posting on our Forum. Sudden increases of your bill usually indicate you reached the end of a promotional discount period. I can assist with reviewing your account for the available lower cost options. To get started, please send me a private message and include your full name and service address so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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4 Messages

7 m ago

I'll PM you. 

 

Thank you

Visitor

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1 Message

1 m ago

I need help to reduce my.

Official Employee

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156 Messages

Greetings, , @user_bf9f06, & @user_b73e36! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your bill, but you have definitely come to the right place for assistance.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

If you do not currently see the chat icon I described, then you may need to post a new, original message on the forum first, but we will still be able to take care of you from there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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2 Messages

1 m ago

I would also like some help in reducing my bill.    I am happy with the services I am receiving but the billing amount is getting high.   thanks!

Visitor

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2 Messages

1 m ago

I am in the same position.   My services are what I want but the billing keeps going up.  Please help me find a way to lower my billing.   thanks!

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