Thank you for reaching out to our team. I will be happy to explore all the options we have for your service from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
XfinityJohnG
Official Employee
•
2.7K Messages
4 months ago
Thank you for reaching out to our team. I will be happy to explore all the options we have for your service from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
0
0
EG
Expert
•
117.8K Messages
4 months ago
Concern moved here to the Billing help section.
0
0
user_gjrzlj
Visitor
•
1 Message
1 hour ago
I dont need 1 GIG. its only me
1
0