Thank you for reaching out to our team. I will be happy to explore all the options we have for your service from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Hey there user_gjrzlj 👋 Thanks for dropping by! If you're needing help with your account, please find the most appropriate public board for your question type and post it there. That way we can ensure you're getting dedicated support and if needed, we will invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need 👍
XfinityJohnG
Official Employee
•
2.8K Messages
5 months ago
Thank you for reaching out to our team. I will be happy to explore all the options we have for your service from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
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EG
Expert
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118.3K Messages
5 months ago
Concern moved here to the Billing help section.
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user_gjrzlj
Visitor
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1 Message
1 month ago
I dont need 1 GIG. its only me
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