Hi there chawks73! Thanks for reaching out to our XFINITY Community Forum. I completely understand the importance of reducing your bill to meet your financial planning. Have you tried checking our Plan Builder, where you can customize your plan to reach the preferred pricing range you are looking for? Sign in with your XFINITY ID and password to see all the deals you're currently eligible for and let us know if you need further assistance. We are always happy to assist!
Been there done that. Need to see if I can get straight internet with no TV, but possibly streaming and/or mobile. Are you guys willing to work with your customers on this?
We can certainly help with your requested Internet plan. We also have great deals for our XFINITY mobile phones that you can check out! To proceed, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Long time senior customer and my bill keeps going up without any improvement in my service. Live in a dead zone, pay for internet without being able to use it most of the time. I shouldn’t have to pay for a service that you are not able to provide
Good evening jusstjoan! Welcome to our Xfinity Community Forum! I do want to start off by thanking you for being a long time Xfinity customer! I am very budget conscious, so I can certainly appreciate wanting to look at options to reduce your bill and keep things under budget. I would be more than happy to take a look at options with you. If you are having some trouble with service we could also look into that. I would just need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
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47 Messages
17 days ago
Hi there chawks73! Thanks for reaching out to our XFINITY Community Forum. I completely understand the importance of reducing your bill to meet your financial planning. Have you tried checking our Plan Builder, where you can customize your plan to reach the preferred pricing range you are looking for? Sign in with your XFINITY ID and password to see all the deals you're currently eligible for and let us know if you need further assistance. We are always happy to assist!
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XfinityRichard
Official Employee
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1.9K Messages
17 days ago
It was a pleasure, @chawks73 working with you in private today and getting you taken care of. We do appreciate you and your business!-Richard
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jusstjoan
Visitor
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1 Message
17 hours ago
Long time senior customer and my bill keeps going up without any improvement in my service. Live in a dead zone, pay for internet without being able to use it most of the time. I shouldn’t have to pay for a service that you are not able to provide
1
0