Regular Visitor
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13 Messages
Recurring Billing Error
In June, my wife and I were thinking about switching our mobile service to unlimited. We went to a couple of offices and evaluated the convenience and feasibility of switching, but it didn't seem worth it, so we didn't and continued with our By 1 GB service. But in July, we received a notice of a $63.88 charge?! in a hurry (on July 10) we called Customer Service and the agent (named Martin, very friendly and helpful) explained that the charge was for unlimited service. I explained the above and he said there had obviously been a mistake. He asked me to wait a moment, and after a while, he told me not to worry, that everything was fixed, and everything would continue as before. But now, on August 9, we received another message similar to the one in July, notifying us of a $63.88 charge. we don't know what to do... Should we go to an office to explain the problem in person, or can someone by this way resolve it efficiently?. Thanks
XfinityJon
Official Employee
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467 Messages
26 days ago
Hey there Iamjose. I can certainly understand your concern. I would be more than happy to look into for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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