Visitor
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1 Message
Recurrent unresolved billing problem
I cancelled cable and my landline in February 14th for cable and on 19th for voice. It was called Triple play bundle.
A charge for the canceled voice service recurred for two additional months under Voice Premier. I was told to pay for the cancelled landline in March bc the agent was unable to revererse, and she said a credit would apply for the next bill and it did not. No credit was issued, and I was charged for voice AGAIN in April. I have tried EVERYTHING to correct this bill. AI assistant, multiple live agents, went to the xfinity store in person. I even have a dispute ticket generated by a live agent over text conversation but never got a follow up.
Now my bill says I owe 148 dollars! It's just getting worse! Comcast owes me a refund. I've been a loyal customer for many years. I feel like Comcast is scamming me. I'm at my wit's end.
XfinityMatthew
Official Employee
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269 Messages
1 day ago
Hello user_ri9qen, I would be more than happy to check into the billing on the account for you to see what is happening with the voice and make sure it is fully removed. To get started on that please send a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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