U

Monday, September 30th, 2024 9:58 PM

rectify inaccurate invoice

How can I get an invoice to show the CORRECT amount due? I was at $75/mo for 24 mo (promo was $85, using autopay reduces by $10). When it went up after my 2 yrs, it almost doubled. I contacted the customer service bot which finally got me to a human (I think?) who promised me it was back at $75. That didn't happen so I turned off autopay. The next month, same thing so I went through the same HOURS of 'fun' again and had the same answer and same inaction.

But now it is $436!??!

For two months that would have been $150 per two agents on two different days.

I'm livid, so I returned my box today and no one in the store can help. I had to sit in front of video screen with someone else who couldn't help. I came home and called customer service, got the supervisor and STILL no one can make this right. The supervisor said since none of their cust serv reps put the order in, I do owe >$400. I repeatedly told her that is THEIR error, not mine. She can see the chat history, she can see that I was told I'd be granted the extended promo TWICE, but since she is 'not the owner of the company, there's nothing she can do'. WHAT!?! All I want to do is see an invoice correctly adjusted to $150 so I can pay it and never have to deal with this crooked organization again. Push autopay and then hike prices hoping we don't notice!? Shame on you. Horrible.

Expert

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107.1K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1K Messages

2 months ago

@user_mlt5v6, hello! Thank you for bringing your concern to us. We can definitely look over your bill to see what is going on and make and required changes. Please, send a DM to Xfinity Support with your full name and address to get started. We'll see you there!

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message

Thanks for the assist, @EG!

3 Messages

@XfinityTony​ Thank you I have sent the DM. Will someone contact me?

Official Employee

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1.7K Messages

@user_mlt5v6 Thank you for sending the DM. We have received it and will continue helping there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

@XfinityEmilyB​ thank you. Do you have an update for me?

Official Employee

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2.2K Messages

You're welcome! Our team sent you back a direct message back, @user_mlt5v6. We need to gather your account details so we can locate your account. We look forward to your reply in a direct message when it is convenient for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

107.1K Messages

2 months ago

My pleasure @XfinityTony !

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