Visitor
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1 Message
Recover account that was disconnected
Long story short
- Customer since 2008 with 100% payment history
- Paid my bill on time and in full (as always) on May 28th , 2023
- Asked to move on May 29th, 2023
- Received email to finish my moving request on May 30th, 2023
- Link does not work so I wait because I had to continue packing
- Services get disconnected May 31st, 2023 without consent, knowledge, or permission
- Been asking since I found out about it which was June 1st to recover my services so that I can transfer them
- Was given a "temporary" solution and was told services would finish transferring once the new equipment is set up and activated
- Got a slap to the face from Xfinity saying I shouldn't have cancelled my services before moving
WHAT?!? I have hope that there is a solution out there for all of this. Rewards, bill history, phone number and everything needs to be recovered. I did everything right on my end.
How do you cancel my services, especially RIGHT after taking my money.
CCCassandra
Problem Solver
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502 Messages
2 years ago
Hi @user_rty5679, thank you for reaching out on the Xfinity Forums for assistance today. Our team would be happy to help with checking into this further. Can you please send us a direct message with your first and last name and the address to get started?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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