Reconnect

user_mawl02, Hi there! Thanks fo reaching out for letting us know. If the payment has already been processed, we'd be happy to review the account and check the status of the reconnection request. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can take a closer look and help get your services restored as quickly as possible.