Recent upgrade wrong equipment being billed to me

user_38c4c5 Thanks for reaching out about a battery casing concern showing on your billing, and we would be happy to help get it removed. I see you sent us a direct message already with some information, and I can continue working with you there to get account authentication. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

- XfinityEricB