1 Message
Recent Payment
I just made a payment towards my Xfinity Mobile account because the app stated that I had a past due balance. But my payment isn't being applied nor is it reflected in my account in any other form or fashion. This needs to be resolved. Now, please. Thank you.
XfinityBillie
Official Employee
•
2.8K Messages
3 months ago
@NekoS1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the concern if your payment isn't being reflected and would be happy to look into this further. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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