user_x2ff5s, Thank you for reaching out to us at Xfinity Support. Most likely, your promotion expired, and is the cause for the price increase. If you would like me to take a look, and see what we can do to help,
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
user_s3gh7a We provide your PDF bill in your Xfinity account/app so you can review it anytime. If you are not sure where to view those details, you can check out our How to view your Xfinity bill support page. As for Seasonal options, we have Seasonal Convenience plans you can check out here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAngie
Official Employee
•
1.9K Messages
3 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
user_s3gh7a
Visitor
•
1 Message
12 hours ago
Want to see my bill and possiably going to take a seasonal discount
1
0