Visitor
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1 Message
Receiving Texts To Return Equipment That Doesn't Exist
Hello!
After upgrading my service I am now receiving repeated texts to return my "UNUSED" equipment, however previously I had been using my own equipment.
Now the only equipment from Comcast that I've received was just recently for the new setup (and is required under the new plan, from what I can tell).
This new equipment is also the only item that displays for my account if I follow the provided link in the text messages to https://xfinity.com/returns, so I am not sure what I am being asked to return.
Can you please help me stop receiving these notifications, and also verify that I am not being charged for equipment that doesn't exist?
Thank you!
Accepted Solution
XfinityThomasC
Official Employee
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2.7K Messages
2 days ago
Hello, @Red_Jar Thanks for reaching out to us on the forums! We can help stop those notifications for equipment return. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
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