Monday, August 28th, 2023 6:38 PM


Receiving bill from an account I should no longer be on.

I am receiving paper bills for an account I no longer have access to, am not a part of, and need to be removed.

Accepted Solution

Official Employee


3.4K Messages

6 months ago

Hello @user_acd1fc! Thanks for reaching out to us on Forums. We appreciate you being a customer with us. My team would love to assist you with this account/billing concern. To best assist, please send us a Direct Message.

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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