Receiving A Payment Reversal Fee

Yesterday I received a email saying my payment was reversed. I never try to make a payment yesterday. I was simply just trying to switch my billing to make sure that my auto pay on the 13th was to the correct account because I’d canceled my other bank account. Today I received an email saying my payment was reversed and I would receive a fee into my knowledge. I never attempted to make a payment and never received any notification that I had yesterday. so today I made the payment two weeks ahead of schedule in good faith to make sure this is resolved, but if I receive a fee for a payment, I never attempted to make. I will not continue using the service.

Responses

XfinityAlyssaA

Official Employee

•

1.9K Messages

6 months ago

Good afternoon @user_6g6v8w, and happy Thanksgiving! Thank you for reaching out on our Community Forums today with your payment concerns. We are happy to look into your account concerns further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

- Click the "Direct Message chat" icon

- Click the "New message" (pencil and paper) icon

- Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

- Type your message in the text area near the bottom of the window

- Press Enter to send it

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Billing

user_6g6v8w

Receiving A Payment Reversal Fee

XfinityAlyssaA

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