Received Payment?

Hello, I've been trying to speak with a live agent regarding my payment that was mailed on January 24, 2026 in the amount of $236.67 with Check Number: XX53. It hasn't posted to my account; however I don't want my services interrupted as it hasn't been posted yet. I tried to schedule a call back since it said that it was a high request volume or something like that. It was giving me a call back for Friday. I need to confirm today that my account will be noted that payment was mailed. The chat kept telling me to make a payment or gave payment option to make last due balance which is what was mailed in. Please advise on how I can get this taken care of and in the event that this happens again, am I to jump through hoops like this? On my last attempt by phone, it said that due to security reasons, I would have to discuss my account online. So, here I am.

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XfinityJosephA

Official Employee

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2.1K Messages

3 hours ago

Hello @user_QValice how are you? You can make a payment arrangement using the Xfinity Assistant. Have you reviewed this option? From the tool just type "Flexible Payment Options," and if you're eligible you'll see two options. A payment arrangement and an installment plan. We know having extra time to pay can be very beneficial. So, we provide these payment extension options. This is also a quick and easy way to keep services enabled.

https://www.xfinity.com/xfinityassistant

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user_QValice

Visitor

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3 Messages

I'm good, thank you. I'm not wanting to make an arrangement. I'm just wanting to make it known that the check is in route, if it hasn't been received yet. I saw the flexible payment options....I'm not looking for an option. I'm just wanting to make sure you know that my payment was mailed. That's the same thing the chat agent was saying but that's not my issue. That didn't do it for me at all. Is there not a way that someone can call me before Friday to discuss this? Or just note my account that it was mailed? You response is the same as what I received on the chat. This didn't fix my issue nor did it put my mind at ease.

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2 hours ago

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XfinityJohnG

Official Employee

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2.4K Messages

I can definitely take a look at any payment pending or information on your account. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 hours ago

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user_QValice

Visitor

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3 Messages

Thank you. Done and will wait for next response.

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50 minutes ago

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Received Payment?

XfinityJosephA

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XfinityJohnG

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