Visitor
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2 Messages
Received bill for next month after cancellation date
Cancelled my service on July 2 - still getting a bill - had a 20 minute call with customer support who assured me the bill was resolved - still see on it my account - chat agent today said order is still pending - what order?
Accepted Solution
XfinityOrlandoM
Official Employee
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2.2K Messages
2 days ago
@user_i5ap59
Thanks for reaching out, I'm glad we got your concerns resolved and set the proper expectations. This link https://www.xfinity.com/support /articles/viewing-your-bill-online-ecobill has great information on how you can review your last 12 months of detailed billing statements . Feel free to reach out to us anytime and we do hope to be able to service you again in the near future!
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XfinityOrlandoM
Official Employee
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2.2K Messages
2 days ago
@user_i5ap59
Thanks for reaching out to us, we do apologize if we didn't set the proper expectation on what to expect when you cancel your Xfinity services https://www.xfinity.com/support/articles/important-information-when-canceling-services or how our billing system works. Go ahead and send me a direct message including your first and last name and complete service address and I'll be able to make sure the accounts closed and set the proper expectations
Here's the detailed steps to direct message us:
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