Eviem's profile

New Poster


2 Messages

Fri, Feb 5, 2021 9:00 AM

received bill for account that was cancelled

Account was cancelled on/about 1/3/21 and confirmed with an online agent the balance was $0.00. Just received a bill for $187.  Have spent much too long trying to contact a live person to get the billing corrected without luck.  It's frustrating when we just want to be cooperative.  Well, I have tried. Makes no difference to me since there will be no future payments for a service I no longer active.


Official Employee


180 Messages

4 m ago

@Eviem Hey there! Thanks for the post about the disconnected account. We would be happy to make sure the account is fully closed and check on that balance. Please send us a private message with your full name and service address. You can do that by selecting my profile name and select send private message. We'll be there to help. 

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