VincentC528's profile

New Poster

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4 Messages

Tue, Sep 1, 2020 5:00 PM

Received (and paid) bill for 2 months charge

I Hello.

 

I received a bill stating that I missed a payment for the previous month. Being in a hurry, and realizing that I might have missed it, I paid the double charge quickly. Now that I have a few extra minutes, I reviewed my billing statements and bank statements and realize that I DID in fact pay the previous month's bill. Why did this happen? How can I get reimbursed for the over payment? How does someone contact the billing department directly?

Thank you.

Responses

ComcastMartin

Official Employee

 • 

2.4K Messages

8 m ago

Hello there, @VincentC528

 

I can pull up your bill and take a look with you into what happened. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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