Received a collections notice

Hi all — I’m posting here because I’m extremely concerned and confused.

I canceled my Xfinity service in July 2025 before leaving the U.S., and I have now received a collections notice reported to the credit bureaus from Comcast. This has already dropped my credit score by 25 points, which is especially alarming given that I believed my account was fully settled.

Timeline and details:

• I lived in a brand-new apartment and did not rent (so no return) any Xfinity equipment
• Service was activation/deactivation only (no modem, router, or TV box involved)
• I called Xfinity in July 2025 to cancel service
• During that call, I paid my final month and explicitly confirmed autopay was turned off
• The agent confirmed I was “all set” with no remaining balance
• I left the U.S. after and have been abroad since
• I received no billing notice, email, or warning before this was sent to collections

Despite this, Comcast reported a collections account that has now damaged my credit, which is incredibly frustrating and stressful.

My concerns / complaints:

1. Why was an account sent to collections without prior notice if it was supposedly unsettled?

2. What exactly is this charge for, given that there was no equipment and final payment was made?

3. Why did Comcast report this to the credit bureaus instead of contacting me directly?

4. How can this be resolved quickly and the collections entry removed from my credit report, since this appears to be an error?

Because of the time difference, I haven’t been able to reach an agent via chat, which is why I’m posting here.

If a Comcast/Xfinity rep is available, I’m happy to provide account details via DM. I’m looking for a prompt resolution, as this has already caused measurable financial harm.