Visitor
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3 Messages
Received a bill in my name with a different account number.
I received a bill that has my name on it. It says I owe 6.88$ but when I login it says I owe 0$. The account numbers are also different on my account compared to the bill.
EG
Expert
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120K Messages
2 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.6K Messages
2 hours ago
I’m sorry you're dealing with that confusion, @user_88c390 . I can understand how concerning it would be to receive a bill showing a balance due when your online account shows $0.00, especially when the account numbers don't match. I'd be happy to take a closer look into this for you. Please send me a DM with your full first and last name and your complete service address, and I'll investigate further to determine why you're receiving that bill and whether there's another account associated with your information.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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