Visitor
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1 Message
Received a Bill After Cancellation
I cancelled my internet service, effective august 6th, and still received a bill for the statement period of august 12 - september 11.
I tried resolving this through the built-in chat and was provided a work order confirmation number. I have not heard any updates regarding this and the bill is still displaying within the online portal.
Accepted Solution
CCDaryl
Problem Solver
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828 Messages
3 years ago
Thank you again for reaching out to us in <edit - spelling> the Community Forums, and working with us in a direct message. Glad we were able to help explain the final bill and sort out any confusion. If you ever have any concerns, questions or need assistance again, please don't hesitate to reach out to us here in the Forums. The Forums is open 24/7.
(edited)
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XfinityOrlandoM
Official Employee
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2K Messages
3 years ago
@user_49fd9e
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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