Visitor
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1 Message
Recall of a Debt - Balance was paid in full
I am seeking assistance with an account that a company Credence Resource Management has posted to my credit report but the balance was already paid in full to Xfinity. I'd like to request a debt recall. Can an official employee assist with this matter?
XfinityAdrienne
Official Employee
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1.9K Messages
3 hours ago
Hey there, @user_8z1shw! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the debt. I would be more than happy to look into the account with you. Can you please send us a Dm to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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