Visitor
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1 Message
Recall debt
Hello, I want to pay my balance directly to xfinity instead of the debt collection agency. Can I speak to someone who can let me know if the debt can be recalled please? Thank you
Visitor
•
1 Message
Hello, I want to pay my balance directly to xfinity instead of the debt collection agency. Can I speak to someone who can let me know if the debt can be recalled please? Thank you
EG
Expert
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122.4K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCarolyn
Official Employee
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478 Messages
45 minutes ago
@user_8j5ilv I understand you'd prefer to resolve the balance directly with Xfinity. We'd be glad to review the status of the account and assist with your payment request. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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