2 Messages
Rebate Check Reissue
I still haven't had luck resolving an issue with a trade in check that was made in the wrong name. It was issued in my prior name before divorce. I need the check reissued so that I can cash it. This has been such a horrible process to try to get anyone who can actually help. It has been 9 months of phone calls and transfers. There have been case tickets opened and closed without being resolved. HELP why is this so hard?
XfinityGabriel
Official Employee
•
2.2K Messages
4 days ago
@user_apt0hx Hi there! Thanks for taking the time to reach out. I have needed a check reissued before, so I can relate. I am sorry to learn about this experience with not receiving help after 9 month of phone calls and transfers. You've reached the right team. We are a team of specialized experts who are dedicated to resolving refund issues such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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