Visitor

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1 Message

Friday, March 25th, 2022

Closed

Really no way to match Sonic pricing?

Sonic Fiber is now available in my neighborhood. They're offing faster than 1200 Mbps speeds (up and down), no contract, for $39.99 per month. Add $10 a month for modem, and that's still just $50 a month. The only remotely similar deal from Xfinity in my area is $80 a month for 1200 Mbps (down, not up) and that includes a modem, a 1.2TB monthly data cap (which I frequently exceed and then need to pay extra), and a two-year commitment. So, nearly double the price for a significantly weaker package. 

That said, I've been with Xfinity for years and I'd rather not switch if I don't have to. All I need is for Xfinity to work with me a little bit on the price and package they're offering me. Is that really not possible? I tried calling customer service earlier and it seemed that all they could do is put me into another one of these standard $80-per-month packages for two years, and that's a non-starter for me. 

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Retired Employee

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1.1K Messages

3 years ago

Hey there! Glad your reached out, we appreciate you as a customer and understand the need to make changes that work for you financially. I would love to take a look at our options. To get started, please send me a [Modmail message](https://comca.st/3D7iKps) with your full name and address.

Expert

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32.2K Messages

3 years ago

@the_vede_  Please send @XfinitySheila a direct message.

To send a direct message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon  
• Click the "New message" (pencil and paper) icon
• Type " Xfinity Support" in the "To:" line and select " Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
[Thanks to BruceW]
 
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