T

Visitor

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1 Message

Friday, March 25th, 2022 1:50 AM

Closed

Really no way to match Sonic pricing?

Sonic Fiber is now available in my neighborhood. They're offing faster than 1200 Mbps speeds (up and down), no contract, for $39.99 per month. Add $10 a month for modem, and that's still just $50 a month. The only remotely similar deal from Xfinity in my area is $80 a month for 1200 Mbps (down, not up) and that includes a modem, a 1.2TB monthly data cap (which I frequently exceed and then need to pay extra), and a two-year commitment. So, nearly double the price for a significantly weaker package. 

That said, I've been with Xfinity for years and I'd rather not switch if I don't have to. All I need is for Xfinity to work with me a little bit on the price and package they're offering me. Is that really not possible? I tried calling customer service earlier and it seemed that all they could do is put me into another one of these standard $80-per-month packages for two years, and that's a non-starter for me. 

Official Employee

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1.1K Messages

3 years ago

Hey there! Glad your reached out, we appreciate you as a customer and understand the need to make changes that work for you financially. I would love to take a look at our options. To get started, please send me a [Modmail message](https://comca.st/3D7iKps) with your full name and address.

Expert

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31.4K Messages

3 years ago

@the_vede_  Please send @XfinitySheila a direct message.

To send a direct message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon  
• Click the "New message" (pencil and paper) icon
• Type " Xfinity Support" in the "To:" line and select " Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
[Thanks to BruceW]
 
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