U

Visitor

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1 Message

Monday, December 19th, 2022 9:35 PM

Re: Update Your Payment Method with Xfinity to Keep Your $10 Discount

I received an email from comcast :

  >  Just a quick reminder: to continue receiving your full $10 per month automatic payment and paperless billing discount, you will need to update your payment method to a bank account using an account number and routing number no later than March 24, 2023. 

But I am not being reminded since I've not been told about such a change.  Is comcast going to begin charging more for customers who have been using auto payments with credit card for years?  Where is this mentioned?

XfinityRyanE

Official Employee

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596 Messages

1 month ago

Hello @user_fec60b, thanks for reaching out for help with your acocunt and payments. 

Currently, in some markets, to receive the full $10.00 discount for the self servie options such as auto payment and paperless billing. Its required that customers have a bank account on file to receive the full discount. For customers that use a credit or debit cared with auto payment enrollments, a $5.00 discount is instead applied. 

According to your message, it looks like in March your market will also start following these same guidelines. If needed, we have a helpful guide here: https://www.xfinity.com/support/articles/setting-up-auto-payments, that goes over hot to set up, change, and manage your auto payments. 

Visitor

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1 Message

@XfinityRyanE​ What is the reasoning behind this? People pay many of their bills on credit cards monthly- why is XFINITY penalizing people for using a card? 

New Poster

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2 Messages

I, too, received this notification.  The requirement to use a bank account to receive the $10 autopay/paperless billing discount wasn't part of my service agreement when I recently upgraded/changed plans.  Regardless of whether or not the guidelines are changing for the market I'm in, this seems like a change of the service agreement.  

Visitor

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1 Message

8 days ago

I received this too. It seemed like a phishing email. Comcast should never ask to update this information by email with a threat to lose a discount and take you to a page where you do not authenticate to update a payment. 

Visitor

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8 Messages

8 days ago

Please convey the following message to the Comcast CEO: I refuse to give Comcast my banking account information.

If Comcast ceases to accept credit cards as a typical, common form of payment, especially for bill auto-pay, and especially for enabling the $10 discount on the monthly bill, then ... I'm sorry to say ... Comcast will lose me as their customer VERY SOON. T-Mobile Internet is just waiting for me to give the ok for their service, if needed (they can service my address without any problem).

Visitor

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1 Message

2 days ago

I tried to contact a real person to give my banking info to. It was impossible. They said someone would call me back, and then surprise! they never did.

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