Visitor
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1 Message
Re: Update Your Payment Method with Xfinity to Keep Your $10 Discount
I received an email from comcast :
> Just a quick reminder: to continue receiving your full $10 per month automatic payment and paperless billing discount, you will need to update your payment method to a bank account using an account number and routing number no later than March 24, 2023.
But I am not being reminded since I've not been told about such a change. Is comcast going to begin charging more for customers who have been using auto payments with credit card for years? Where is this mentioned?
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_fec60b, thanks for reaching out for help with your acocunt and payments.
Currently, in some markets, to receive the full $10.00 discount for the self servie options such as auto payment and paperless billing. Its required that customers have a bank account on file to receive the full discount. For customers that use a credit or debit cared with auto payment enrollments, a $5.00 discount is instead applied.
According to your message, it looks like in March your market will also start following these same guidelines. If needed, we have a helpful guide here: https://www.xfinity.com/support/articles/setting-up-auto-payments, that goes over hot to set up, change, and manage your auto payments.
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user_9aadef
Visitor
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1 Message
2 years ago
I received this too. It seemed like a phishing email. Comcast should never ask to update this information by email with a threat to lose a discount and take you to a page where you do not authenticate to update a payment.
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smihaila
Visitor
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12 Messages
2 years ago
Please convey the following message to the Comcast CEO: I refuse to give Comcast my banking account information.
If Comcast ceases to accept credit cards as a typical, common form of payment, especially for bill auto-pay, and especially for enabling the $10 discount on the monthly bill, then ... I'm sorry to say ... Comcast will lose me as their customer VERY SOON. T-Mobile Internet is just waiting for me to give the ok for their service, if needed (they can service my address without any problem).
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rosewood
Visitor
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1 Message
2 years ago
I tried to contact a real person to give my banking info to. It was impossible. They said someone would call me back, and then surprise! they never did.
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