alp49240's profile

New Poster

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1 Message

Thu, Jan 21, 2021 5:00 AM

Re: Payment arrangements

I have been affected by covid 19 and I saw the option for payment arrangement and scheduled a payment past my due date so I got a late fee. I just wanted to make sure that the payment arrangement is setup and my service will not be disconnected.

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ComcastJoeTru

Official Employee

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6.7K Messages

2 m ago

Hi alp49240. Thanks for joining the Xfinity Forums and for creating a post. We are glad you're here. 
I can assist with reviewing your account the scheduled payment you setup. Please reach out to me via private message and include your full name and service address, so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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