1 Message

Thu, Jun 17, 2021 11:37 AM

Re my acceptance to ebb program may 12

I have had made several calls to the xfinity ebb program also giving my application acceptance code they assure me it’s escalated as they can’t seem to find it on national verifier I’m reading the email from national verifier with qualified and the application number on it . Too many calls to ebb program thru xfinity to be told no worries you won’t have to call again . Today same email we can’t find your application?? I would gladly forward it to xfinity but no email address to send it to . Seems they don’t want to give the discount to qualified people .


Official Employee


114 Messages

2 m ago

I would be happy to help and look into your concern. send us a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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