New Poster
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1 Message
Re: Credit
I have not found anywhere on the site where I can apply for a credit for lost service. I would like to receive credit for my services for the 14th, 15th and 16th due to the service not being available. How can I receive a credit?
Responses
ComcastShayne
Official Employee
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20 Messages
2 m ago
Hello Thupp299 and thanks for taking time out of your day to reach out to us over the Forums. I can definitely assist with any credit request that you have for a loss of service.
To get started, please send a Private Message with your first and last name as well as your address so I can locate your account and look into issuing a credit for any down time.
To send a private message, click my name " ComcastShayne", then click "send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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