Thupp299's profile

New Poster


1 Message

Thu, Feb 18, 2021 3:00 PM

Re: Credit

I have not found anywhere on the site where I can apply for a credit for lost service. I would like to receive credit for my services for the 14th, 15th and 16th due to the service not being available. How can I receive a credit?



Official Employee


20 Messages

2 m ago

Hello Thupp299 and thanks for taking time out of your day to reach out to us over the Forums. I can definitely assist with any credit request that you have for a loss of service. 


To get started, please send a Private Message with your first and last name as well as your address so I can locate your account and look into issuing a credit for any down time. 


To send a private message, click my name " ComcastShayne", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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