Re: covid 19 help
Hi! I spent hours online and on phone tonight and could not get help with this! I lost my job in April due to covid, and i am running late on payments,. I was told i I could not qualify to extend payment by a few days. Then someone on Xfinity chat said i could arrange to have my past due amount spread out and paid over time so i could get on track again. I was like THAT WOUKD BE GREAT, a huge help! But then the chat person could not set it up, she had someone call me from 24/7 line and they couldn't set it up. Then i was told i did not have time to wait and call first thing tmrw to set this up with customer service - that i better pay by midnight or i would be disconnected and then have to pay FULL amount due and not just PAST DUE amount. Seriously? I have been a good customer for years!!! So i just 15 minutes ago had to literally set up a payment that is going to BOUNCE my bank account because 5 people at Xfinity could not help me AND I could NOT wait til morning or i would be shut off by then?! Pretty bad for a long time customer who is trying to feed their family and pay rent as well as these bills.