Re: "Charges on recent statements not consistent with upgrade to the new 1 Gig service plan..."

I am experiencing many of the same issues. Completely frustrated that I cannot speak with someone in the US without spending countless hours on a telephone call with someone who tells me that they are not able to fix the problem, or that it is fixed and it's not. My television has pixelization on even the major stations, and is getting worse. There needs to be help with these problems in the Xfinity store, but I am told there is not....I am extremely frustrated and unhappy with my service. So try their AI assistance?

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XfinitySara

Official Employee

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2.3K Messages

2 hours ago

Hey there, @user_5gn9af. Thank you for commenting on another user's posts with your concerns. We'd definitely like to take a look at things and see how we can help! I've converted your comment into its own post to ensure proper handling of your particular account, and it would be my pleasure to get started with you today :) Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_5gn9af

Re: "Charges on recent statements not consistent with upgrade to the new 1 Gig service plan..."

XfinitySara

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