Rate jump

Thanks for taking the time to post on our community forums, user_nddiu9! You're in the right place for help! We can both look over the account to see if there is a lower rate available, or assist with disconnecting services if need be. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

To send a direct message, please click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message