Rate increased on No contract plan

Hello,

I was paying $55 / month for two years. Last September the two year contract expired and automatically i was switched to regular 75 / month plan with no contract. Now this month the bill is 100. I did not change anything. How come this is possible. Is it even legal for xfinity to do this for users with no contract?

100 per month is a lot.

Responses

EG

Expert

•

110K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

6

U

user_bb1e5f

4 Messages

@EG Thank you, appreciate your help

2 years ago

XfinityKei

Official Employee

•

1.4K Messages

Hi @user_bb1e5f Our Xfinity app is a great way you can check the available offers we have. You can log in with your primary username and password. I am happy to check on your current plan and see what options we have to help with lowering your bill. As a reminder your Xfinity app also has your bills where you can view to confirm if you're on promotion, its expiration date and any discount amount you're receiving. I have a link that goes over how to read and understand your bill at https://www.xfinity.com/support/articles/new-bill-design.

Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

EG

Expert

•

110K Messages

@user_bb1e5f

Quite welcome ! 😊

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

U

user_bb1e5f

4 Messages

@XfinityKei Thank you. I called comcast. The kind person on the phone told me that the 75/ month was a promotional rate with out contract. And i was able to see the text in July bill that the promotion would end in September.

2 years ago

0

XfinityKei

Official Employee

•

1.4K Messages

@user_bb1e5f Glad to know you were able to reach support via phone. Were all your questions and concerns answered?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Billing

user_bb1e5f

Rate increased on No contract plan

EG

user_bb1e5f

XfinityKei

EG

user_bb1e5f

XfinityKei

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