Rate increase

@user_43f05t

Thanks for reaching out to us. I understand how concerning it would be to see a price increase on your monthly bill. In the future, you can always review your last 12 months of detailed billing statements online or via the xfinity app  https://www.xfinity.com/support/articles/view-xfinity-billing-history  

We will be happy to look at your account and see what options we have available to find the best plan at the best rate to fit your household needs.

Please send me a direct message with your first and last name and complete service address .

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum