1 Message
Rate increase on 2 year contract???
How the hell can Xfinity just out of nowhere without any type of notice raise my contract amount by $5? How do you get away with this when I agreed to a legally binding contract?
This pisses me off and you are so casual about it because, based on everything I'm reading, you do this all the time to people.
That's another $60 a year I have to come up with on my already stretched to the max limited budget.
If you can't manage your own finances and live within your budget Xfinity, that's NOT my problem.
I want let out of my contract and cancel my Internet because I did not authorize this. I knew better than to get involved with you, people warned me but I didn't listen.
I would never treat a customer like this. I at least am a man of my word, unlike Xfinity.
Cancel my service. I can't even reach a human being on the phone or chat.
XfinityEmilyB
Official Employee
•
2K Messages
1 year ago
Welcome to our Community Forum, @user_ao2rfq and thank you for bringing this billing concern to our attention. I live on a tight budget so I know it's upsetting when the bill increases unexpectedly. I can definitely review the account with you and make sure you're getting the best pricing available.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address to get started.
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