Visitor
•
1 Message
Rate changed
In March 2026 I negotiated a promotional rate that I understood to be effective for 1 year. The billing in September had increased and I contacted support on the phone. There always seems to be a language barrier and this encounter was no exception. The individual credited the difference for that month but did nothing to fix the rate going forward. So the billing for this month is still increased from the promotional rate.
XfinityAmira
Official Employee
•
5.1K Messages
2 days ago
Hi user_5n7s4k! We appreciate you reaching out to our Xfinity Forum regarding this promotional rate concern. Please know that my team is always here to support you. We can definitely take a look to see why the rate increased, as well as review any better-fitting offers that may be available. To assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0