Visitor
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3 Messages
Random unauthorized charges for no Xfinity service I use.
I have contacted xfinity mobile multiple times since December 2025, canceling a mobile account that I was using. It is now June 2026 and I am still being charged and emailed as if I have an account with bills. My next step would be legal action if necessary. I have confirmation of cancellation. I had my card on file that I'll have to cancel and issued a new one to stop the fraudulent xfinity charges. Xfinity autopay and saving card info seems to be dangerous. What I've noticed is apart from the bundle charges (Internet + Phone) I was also randomly charged for various amounts since May 2025! Every customer card representative I talk to on chat, phone, and in person at the store, just keeps giving me some ticket number that's never resolved. I don't get a refund and I see new charges on my card now for hundreds of dollars!
XfinityBradM
Official Employee
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1.4K Messages
9 hours ago
@abhi202606 Our team can dive in and take a look at the ticket and provide insight into getting this Xfinity Mobile billing issue resolved. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
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