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Visitor

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2 Messages

Thu, Jan 6, 2022 3:00 PM

Random collection

I moved from Tallahassee to fort myers. My brother took over my apartment, so I kept the wifi there and added my new one to the same account. When he moved away from Tallahassee in July 2020, I cancelled my account in Tallahassee leaving only fort myers. The person I spoke to assured me that all my balances were paid off. I could no longer log into the account and assumed I was good with just my one account. I received a collection on my credit dropping it 50 points. I called xfinity and the rep told me there were 0 amounts pending or overdue in my name for either account. I tried to dispute the charges, but nothing is working. I’m very upset I can’t pay and this is affecting the closing of our home. Can anyone explain or help? 

Visitor

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2 Messages

5 m ago

This collection showed up last week* and my old outdated email that I changed from  also states it’s billed from November 2020, while the collection is from October? 

Official Employee

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344 Messages

Good morning, @user_6a623b, and thank you for taking time to reach out through our Community Forums page today with your billing questions. I can definitely understand how alarming this would be to see a collection notice pop up that you were not expecting to have. We just recently purchased our home, and we were also very careful before closing with our finances and our credit.

Let's see if we can find some answers on what's going on today. Please send me a Private Chat Message with your first and last name and each relevant street address we need to investigate.

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.

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