I moved from Tallahassee to fort myers. My brother took over my apartment, so I kept the wifi there and added my new one to the same account. When he moved away from Tallahassee in July 2020, I cancelled my account in Tallahassee leaving only fort myers. The person I spoke to assured me that all my balances were paid off. I could no longer log into the account and assumed I was good with just my one account. I received a collection on my credit dropping it 50 points. I called xfinity and the rep told me there were 0 amounts pending or overdue in my name for either account. I tried to dispute the charges, but nothing is working. I’m very upset I can’t pay and this is affecting the closing of our home. Can anyone explain or help?