Random charges

My account says I haven’t been charged since May which is when I canceled cause they raised my charges super high randomly. I asked them to remove my card from file. My bank statements are showing that I’m getting charged $50 a month STILL. But it’s not showing on my xfinity account?

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XfinityBradM

Official Employee

•

655 Messages

2 months ago

@user_au4y7a Are you seeing a charge from Comcast Corp. on your bank statement for the $50 or is the $50 being listed as something else?

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0

U

user_au4y7a

2 Messages

It says comcast then a bunch of numbers

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2 months ago

0

XfinityEva

Official Employee

•

1.3K Messages

user_au4y7a We can take a look to make sure if these are being sent from us and the reason if so. Can you please send us a direct message with your full name and the address where you had the service at?

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 months ago

0

Billing

user_au4y7a

Random charges

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XfinityBradM

user_au4y7a

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