Visitor
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1 Message
Random charge, awful customer service
Got charged a random 35$ out of nowhere. Statement won’t even load and every time I call to speak to an agent I get hung up on. What a joke. Honestly my only question is how does anyone put up with this customer service? Truly ridiculous lol. Cant wait to switch
XfinityBillie
Official Employee
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3.8K Messages
2 hours ago
@user_neam3c Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it can be to have a charge on your bill that you weren't expecting. Our team would love the opportunity to review the billing with you and assist with this concern. Please send us a DM to Xfinity Support with your full name and address to get started.
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