Visitor
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3 Messages
Raising prices getting less channels
This is happening to us as well. Our bill came in more then 100 over the normal bill without warning. We called and they said all we could do was drop packages so I am paying the same price I was for less channels. Completely unacceptable. Then called again said they would fix it. Was fixed for a week and then the bill came was 200 dollars more. Said they actually couldn’t fix it so I have to drop down packages to keep the same price. They were u willing to give another promotion or make it right even after they did for a week and took it back. It is ridiculous!! I can pay for a streaming service and get more channels for less. We are going to cancel and let everyone know to go with <Edited: Solicitation> or any other service then Xfinity. They are the worst. I see now why people cut cable. They will no longer get my service or support.
XfinityRay
Official Employee
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3.8K Messages
18 hours ago
Good evening, @user_2hrdqu! Thank you for taking the time out of your day to reach out about your bill amount. You can view your detailed bills in the Xfinity app. They will show any promotions that you have on your account and the date they are ending. It also breaks down all charges in detail. We like things to be at your fingertips so you know what is happening. This link shows how to understand your bill, https://www.xfinity.com/support/articles/new-bill-design.
We do not want you to leave and are happy to look at our available promotions. Your package should be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! You can also look at plan options and make changes by signing in at our handy Plan Builder, https://www.xfinity.com/planbuilder. Along with our X1 TV service, we also have streamng options now.
Let's take a look at this together! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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