user_z15pvf, Hi there! We'd be happy to help with that. If you'd like your spouse to have access to the account, you can add them as an additional user by following the steps outlined here. Please keep in mind that adding a user to the account does not automatically add their name to the billing statement. The billing statement is generally issued in the account holder's name. However, adding your spouse as an authorized user can allow them to access and manage the account based on the permissions you grant. If you have any questions while reviewing the information, please let us know. We're happy to help!
user_z15pvf, Hi there! We'd be happy to help. Since both of you already have access to the account, we'd like to take a closer look at the account details and review the available options regarding the billing statement for adding both names. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityGabriel
Official Employee
•
3.5K Messages
1 hour ago
2
0