Questions about my bill

user_wvl55f, Good morning, and thank you for reaching out to Xfinity Support. I am sorry to hear you had trouble reaching someone to assist you. We are always happy to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

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• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

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